Privacy Policy
Your privacy matters to us. This policy explains how Dubai Metro Rails handles information when you use our platform to explore Dubai's metro system.
Information We Gather
When You Visit Our Site
Like most websites, we automatically collect basic information about your visit, including which pages you view, how long you stay, and general location data. This helps us understand which content proves most valuable to our users.
We also collect technical information like your browser type and device details to ensure our platform works well for everyone.
When You Contact Us
If you reach out via email or feedback forms, we collect the information you choose to share, such as your email address and message content. This allows us to respond to your questions and improve our service.
Location Services
Some features work better when we know your general location, such as finding the nearest metro station. We only access this information if you specifically allow it through your browser settings.
How We Use This Information
Improving Your Experience
We analyze how people use our platform to identify which features are most helpful and where we can make improvements. This might involve understanding which fare calculator features are used most or which station guides receive the most visits.
Responding to You
When you contact us, we use your information to provide helpful responses and follow up on any concerns you've raised.
Keeping Things Running Smoothly
We monitor our platform's performance and security to ensure reliable access to metro information when you need it.
Cookies and Similar Technologies
Our website uses cookies to remember your preferences and provide a better browsing experience. These small files help us understand which content is most useful and allow features like the fare calculator to remember your frequently used stations.
You can control cookie settings through your browser, though some features may work less effectively if cookies are disabled.
Sharing Your Information
We don't sell or rent your personal information to anyone. Your data stays with us except in these specific situations:
- When you've given explicit permission
- If required by legal authorities
- To protect our platform's security and integrity
- If we work with trusted service providers who help maintain our website (under strict confidentiality agreements)
Protecting Your Data
We implement robust security measures to protect your information from unauthorized access or misuse. While no online platform can guarantee absolute security, we continuously work to maintain strong protections for our users' data.
How Long We Keep Information
We retain information only as long as necessary to provide our services and comply with legal requirements. Usage data is typically deleted or anonymized after reasonable periods, while contact information is kept only while relevant to ongoing communication.
Your Rights Under GDPR
- Access Your Information: You can request details about what personal information we have about you and how we use it.
- Correct Inaccuracies: If any personal information we hold is incorrect, you can ask us to fix it.
- Delete Your Data: In many situations, you can request that we delete your personal information from our systems.
- Limit How We Use Your Data: You can ask us to restrict certain uses of your information while we address any concerns you have.
- Take Your Data Elsewhere: You can request a copy of your personal information in a format that allows you to transfer it to another service.
- Object to Processing: You can object to certain ways we use your information, particularly for marketing purposes.
- Withdraw Consent: If we're using your information based on your consent, you can withdraw that consent at any time.
To exercise any of these rights, simply contact us using the information provided below.
International Data Handling
When we process information from European users, we ensure appropriate safeguards are in place to protect your data according to GDPR standards.
Children's Privacy
Our platform focuses on public transportation information suitable for all ages, but we don't knowingly collect personal information from children under 13 without parental consent.
Third-Party Services
We may use analytics and other services to improve our platform. These providers have their own privacy policies, and we encourage you to review them.
Policy Updates
As our platform evolves, we may update this privacy policy. Significant changes will be clearly communicated on our website, and the updated policy will always show the current effective date.
Contact Information
Questions about privacy or want to exercise your rights? We're ready to help.
Email: dubaimetrorails@gmail.com